No. The free shipping offer for orders over ¥15,000 is only available for shop items. A shipping charge is always required for custom orders. If you decide to combine a shop order that is over ¥15,000 with custom order items, only the additional weight of the custom order items will be charged. Combining in this way is a great way to save on shipping.

The 1st Payment Request only covers the cost of us purchasing the requested product.  At this point, we can only estimate how much shipping will be. Once we get the product, we weigh it to determine the shipping options to send the product to you. In addition to the shipping fee, we charge a 12% service fee of the cost of the product. The shipping fee and service fee are what make up the 2nd Payment Request.

If you have provided specific URL details, we will buy the product from that On-Line store. Otherwise we will source it only from reputable On-Line stores (such as Rakuten or Amazon Japan). If the product can only be purchased by physically visiting a bricks and mortar store, we can do that too if it’s located in Hiroshima. Either way our service fee is a flat 12% of the product price.

Once we have received your request for a product, we will provide a quote as soon as we can source it. Once you agree to proceed and make payment, we will purchase the product immediately.  On-line or in-store will be about 2 business days for the product to physically get to us. Once you have made the second payment for freight, we will ship the product out immediately to you. EMS and DHL Express deliver within 3 – 6 business days to most major destinations around the world. For other areas, it is usually within 7 – 10 business days.

The 1st Payment Request is the total cost for us to buy your requested product. This is inclusive of any VAT and domestic shipping in Japan.