Although we display the colours of makeup items (blush, eyeshadow, lipstick etc..) as accurately as possible, there is a chance that the actual product may vary slightly. This is due to a number of factors such as photography lighting or screen display settings for example. We recognise that it may not be possible to determine if a colour matches your skin type until you apply it. Unfortunately, once a package is opened, we cannot accept it back for return. Thank you for your understanding.
A parcel may be returned to us if delivery is attempted multiple times or if it is not claimed after a certain duration (usually more than 2 – 4 weeks). In this case, we can reship the parcel to you but you will need to pay the reshipping cost (even if the order was eligible for free shipping).