We did previously offer [Non-Registered] Economy Airmail as a shipping option. Although it was a slightly cheaper option we found that this method was not suitable for packages of value. Unfortunately mail does get lost or take longer to deliver than average – without tracking and insurance, it was not a good option in terms of protection for our Customers and us as the Seller.

All Registered mail (EMS,  Japan Post Economy Airmail (SAL) – Small Packet and DHL Express) has a tracking service. After we dispatch your items, we will email you the tracking number in a hyperlink to track your shipment. Should you have any problems accessing the tracking system please let us know.

Once payment has been received, items are normally dispatched within 2 – 4 business days (up to 7 business days for brush items) of placing your order. EMS and DHL Express deliver within 6 business days to most major destinations around the world. For other remote areas, it is usually within 7 – 10 business days.  Japan Post Economy Airmail deliver within 8 – 12 business days to most major destinations around the world. If you are not seeing any progress in the tracker, please let us know so we can follow up.

DHL Express is currently only available to the following destinations – Hong Kong, Singapore, Malaysia, Thailand, South Korea and Australia.

If you have already completed the order and need to change the delivery address, please use the Contact Us form immediately, detailing your order number. We work very hard to ensure orders are sent out quickly, so don’t wait too long to contact us. After we have dispatched the item, we will no longer be able to make address changes.